UX Designer - research and testing (remote)

We are growing our team at Amberfield Sable Insurance and adding a UX Designer whose main responsibility will be research and testing. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Design for tasks around customer complaints that people do under time pressure. • Work with developers so designs ship as intended. • Audit screens for accessibility and readability. • Interview users and staff to understand where the current experience fails. • Sketch, prototype and test new flows with real people. What we are looking for • A portfolio showing your process, not only finished screens. • Two or more years of UX or product design experience. • Care for plain language and accessibility. • Comfort with Figma or a similar tool. Nice to have • Experience running usability tests. • Background in customer complaints. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Remote-friendly, with an occasional day on site in El Paso. • We will tell you what to expect at each step of the hiring process.