Senior UX Designer - content design (Cleveland, OH)

Greenridge Ivory Banking Services Group is a regional lender in Cleveland with branches and a growing mobile service, and we need a Senior UX Designer to lead our content design. You would join a small organisation of about 86 people based in Cleveland. What you will do • Design for tasks around card disputes that people do under time pressure. • Interview users and staff to understand where the current experience fails. • Audit screens for accessibility and readability. • Sketch, prototype and test new flows with real people. • Work with developers so designs ship as intended. What we are looking for • A portfolio showing your process, not only finished screens. • Two or more years of UX or product design experience. • Care for plain language and accessibility. • Comfort with Figma or a similar tool. Nice to have • Experience running usability tests. • Background in card disputes. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Cleveland. • We will tell you what to expect at each step of the hiring process.