Senior Product Manager - onboarding flows (remote)

We are growing our team at Harborlight Linden Facilities and adding a Senior Product Manager whose main responsibility will be onboarding flows. You would work closely with colleagues in operations, support and management. What you will do • Track adoption and outcomes, and stop what is not working. • Talk with users and front-line staff to find the problems worth solving. • Keep leaders informed with honest, concise updates. • Handle trade-offs around contractor visits and compliance. • Turn what you learn into clear priorities and short written requirements. What we are looking for • Excellent written communication. • Three or more years in product management, business analysis or a similar role. • Comfort with data and with talking to customers directly. Nice to have • Familiarity with agile delivery. • Experience with contractor visits or a regulated setting. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in Knoxville. • Applications are reviewed on a rolling basis.