Senior Product Manager - onboarding flows (Albuquerque, NM)

Silverline Ridge Insurance is looking for a Senior Product Manager. The job centres on onboarding flows for customer complaints, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Albuquerque. What you will do • Handle trade-offs around customer complaints and compliance. • Turn what you learn into clear priorities and short written requirements. • Keep leaders informed with honest, concise updates. • Talk with users and front-line staff to find the problems worth solving. • Track adoption and outcomes, and stop what is not working. What we are looking for • Three or more years in product management, business analysis or a similar role. • Comfort with data and with talking to customers directly. • Excellent written communication. Nice to have • Experience with customer complaints or a regulated setting. • Familiarity with agile delivery. Working arrangement • Full-time, on a regular day shift. • On site in Albuquerque. • We reply to every applicant.