Senior Operations Manager - throughput and quality (Rochester, NY)

Bluepeak Lakeside Transit Planning Group helps transport agencies around Rochester design routes and schedules, and we need a Senior Operations Manager to lead our throughput and quality. We like people who ride the bus and notice when things do not work. What you will do • Lead safety and compliance routines and follow up on incidents. • Track performance measures for fare systems and act on them. • Manage vendors, contracts and budgets. • Manage a team of supervisors and coordinators. • Plan daily and weekly work and keep it moving when things change. What we are looking for • Comfort with numbers, schedules and reports. • Good judgement under pressure. • Four or more years in operations, with some people-management. Nice to have • Lean or continuous-improvement training. • Experience with survey data. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Rochester. • Applications are reviewed on a rolling basis.