Senior Operations Manager - throughput and quality (remote)

Lumen Stone Freight Group moves freight for manufacturers and retailers out of Rochester, and we need a Senior Operations Manager to lead our throughput and quality. You would join a small organisation of about 21 people, working mostly from home. What you will do • Plan daily and weekly work and keep it moving when things change. • Lead safety and compliance routines and follow up on incidents. • Track performance measures for carrier rates and act on them. • Manage a team of supervisors and coordinators. • Manage vendors, contracts and budgets. What we are looking for • Comfort with numbers, schedules and reports. • Good judgement under pressure. • Four or more years in operations, with some people-management. Nice to have • Lean or continuous-improvement training. • Experience with claims. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Rochester. • We will tell you what to expect at each step of the hiring process.