Senior Operations Manager - throughput and quality (Memphis, TN)

We are growing our team at Lumen Orchard Transit Planning and adding a Senior Operations Manager whose main responsibility will be throughput and quality. We value plain explanations. What you will do • Manage vendors, contracts and budgets. • Plan daily and weekly work and keep it moving when things change. • Track performance measures for ridership counts and act on them. • Lead safety and compliance routines and follow up on incidents. • Find and fix the small process problems that cost hours every week. What we are looking for • Comfort with numbers, schedules and reports. • Four or more years in operations, with some people-management. • Good judgement under pressure. Nice to have • Experience with route schedules. • Lean or continuous-improvement training. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Memphis, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.