Senior Operations Manager - throughput and quality (Grand Rapids, MI)

Northwind Mill Transit Planning is looking for a Senior Operations Manager. The job centres on throughput and quality for service alerts, and it would suit someone who likes steady, practical work. We value plain explanations. What you will do • Manage vendors, contracts and budgets. • Find and fix the small process problems that cost hours every week. • Track performance measures for service alerts and act on them. • Lead safety and compliance routines and follow up on incidents. • Manage a team of supervisors and coordinators. What we are looking for • Four or more years in operations, with some people-management. • Comfort with numbers, schedules and reports. • Good judgement under pressure. Nice to have • Lean or continuous-improvement training. • Experience with accessibility audits. Working arrangement • Full-time, Monday to Friday. • On site in Grand Rapids, with some flexibility after the first few months. • We reply to every applicant.