Senior Operations Manager - throughput and quality (Grand Rapids, MI)

Fernwood Wren Transit Planning is a transit-planning firm in Grand Rapids working with agencies and riders, and we need a Senior Operations Manager to lead our throughput and quality. You would join a large organisation of more than 1,000 people based in Grand Rapids. What you will do • Find and fix the small process problems that cost hours every week. • Track performance measures for fare systems and act on them. • Manage a team of supervisors and coordinators. • Plan daily and weekly work and keep it moving when things change. • Manage vendors, contracts and budgets. What we are looking for • Good judgement under pressure. • Four or more years in operations, with some people-management. • Comfort with numbers, schedules and reports. Nice to have • Lean or continuous-improvement training. • Experience with accessibility audits. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Grand Rapids, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.