Senior Operations Manager - scheduling and capacity (Rochester, NY)

Bright Birch Energy is looking for a Senior Operations Manager. The job centres on scheduling and capacity for billing disputes, and it would suit someone who likes steady, practical work. We work closely with regulators and communities. What you will do • Find and fix the small process problems that cost hours every week. • Manage vendors, contracts and budgets. • Manage a team of supervisors and coordinators. • Plan daily and weekly work and keep it moving when things change. • Track performance measures for billing disputes and act on them. What we are looking for • Comfort with numbers, schedules and reports. • Good judgement under pressure. • Four or more years in operations, with some people-management. Nice to have • Experience with usage data. • Lean or continuous-improvement training. Working arrangement • Full-time, Monday to Friday. • On site in Rochester. • We will tell you what to expect at each step of the hiring process.