Senior Operations Manager - scheduling and capacity (remote)

Northwind Drift Facilities Group is a facilities company in Grand Rapids with crews on day and night shifts, and we need a Senior Operations Manager to lead our scheduling and capacity. You would work closely with colleagues in operations, support and management. What you will do • Track performance measures for cleaning schedules and act on them. • Find and fix the small process problems that cost hours every week. • Manage a team of supervisors and coordinators. • Manage vendors, contracts and budgets. • Plan daily and weekly work and keep it moving when things change. What we are looking for • Comfort with numbers, schedules and reports. • Good judgement under pressure. • Four or more years in operations, with some people-management. Nice to have • Experience with work orders. • Lean or continuous-improvement training. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Fully remote, with an occasional day on site in Grand Rapids. • Applications are reviewed on a rolling basis.