Senior Operations Manager - scheduling and capacity (remote)

Highbridge Ivory Energy delivers power and gas plans across the Fort Worth region, and we need a Senior Operations Manager to lead our scheduling and capacity. You would join a small organisation of about 168 people, working mostly from home. What you will do • Manage a team of supervisors and coordinators. • Plan daily and weekly work and keep it moving when things change. • Lead safety and compliance routines and follow up on incidents. • Track performance measures for billing disputes and act on them. • Find and fix the small process problems that cost hours every week. What we are looking for • Good judgement under pressure. • Comfort with numbers, schedules and reports. • Four or more years in operations, with some people-management. Nice to have • Experience with meter readings. • Lean or continuous-improvement training. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Fort Worth. • We will tell you what to expect at each step of the hiring process.