Senior Operations Manager - process improvement (remote)

Stonegate Forge Transit Planning is looking for a Senior Operations Manager. The job centres on process improvement for survey data, and it would suit someone who likes steady, practical work. We value plain explanations. What you will do • Plan daily and weekly work and keep it moving when things change. • Track performance measures for survey data and act on them. • Manage vendors, contracts and budgets. • Manage a team of supervisors and coordinators. • Lead safety and compliance routines and follow up on incidents. What we are looking for • Comfort with numbers, schedules and reports. • Four or more years in operations, with some people-management. • Good judgement under pressure. Nice to have • Lean or continuous-improvement training. • Experience with fare systems. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Virginia Beach. • We will tell you what to expect at each step of the hiring process.