Senior Operations Manager - process improvement (remote)

Summit Granite Water Authority Group is looking for a Senior Operations Manager. The job centres on process improvement for billing accounts, and it would suit someone who likes steady, practical work. You would join a large organisation of about 246 people, working mostly from home. What you will do • Manage vendors, contracts and budgets. • Manage a team of supervisors and coordinators. • Lead safety and compliance routines and follow up on incidents. • Find and fix the small process problems that cost hours every week. • Track performance measures for billing accounts and act on them. What we are looking for • Four or more years in operations, with some people-management. • Good judgement under pressure. • Comfort with numbers, schedules and reports. Nice to have • Experience with water quality. • Lean or continuous-improvement training. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Boise. • Applications are reviewed on a rolling basis.