Senior IT Support Specialist - user accounts and access (Tucson, AZ)

Foxglove Yarrow Banking Services Group is a community-focused bank in Tucson serving households and small businesses. We are hiring a Senior IT Support Specialist to take on user accounts and access. We keep decisions close to customers and expect people to explain things plainly. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with deposit accounts. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Tucson, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.