Senior IT Support Specialist - user accounts and access (Tucson, AZ)

Bluepeak Maple Staffing is looking for a Senior IT Support Specialist. The job centres on user accounts and access for retention, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Tucson. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with retention. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Tucson. • We reply to every applicant.