Senior IT Support Specialist - user accounts and access (Tucson, AZ)

Bluepeak Maple Property Management Group is a Tucson property manager with leasing, maintenance and resident services, and we need a Senior IT Support Specialist to lead our user accounts and access. We are flexible about schedules. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with lease renewals. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Tucson, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.