Senior IT Support Specialist - user accounts and access (St. Louis, MO)

Rivermark Willow Community Partners is a nonprofit in St. Louis supporting families with food, housing and job help. We are hiring a Senior IT Support Specialist to take on user accounts and access. You would join a small organisation of about 171 people based in St. Louis. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with volunteer shifts. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in St. Louis. • Applications are reviewed on a rolling basis.