Senior IT Support Specialist - user accounts and access (Seattle, WA)

Westbrook Yarrow Inspection Services is looking for a Senior IT Support Specialist. The job centres on user accounts and access for client sites, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with client sites. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Seattle. • We reply to every applicant.