Senior IT Support Specialist - user accounts and access (Seattle, WA)

Bluepeak Meadow Community Partners is a Seattle charity working with residents on basic needs and opportunity, and we need a Senior IT Support Specialist to lead our user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with grant reporting. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Seattle. • We reply to every applicant.