Senior IT Support Specialist - user accounts and access (Seattle, WA)

Highbridge Fern Freight Group coordinates shipments and warehousing around Seattle, and we need a Senior IT Support Specialist to lead our user accounts and access. On-time is the promise and we work hard to keep it. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with proof of delivery. Working arrangement • Full-time, on a regular day shift. • On site in Seattle, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.