Senior IT Support Specialist - user accounts and access (Seattle, WA)

Rivermark Fern Telecom is a telecommunications provider in Seattle focused on reliable home and business connections, and we need a Senior IT Support Specialist to lead our user accounts and access. You would join a large organisation of more than 1,000 people based in Seattle. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with field visits. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Seattle. • Applications are reviewed on a rolling basis.