Senior IT Support Specialist - user accounts and access (Seattle, WA)

We are growing our team at Silverline Meadow Water Authority and adding a Senior IT Support Specialist whose main responsibility will be user accounts and access. Crews and office staff work closely together. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with capital projects. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Seattle. • We will tell you what to expect at each step of the hiring process.