Senior IT Support Specialist - user accounts and access (San Jose, CA)

Greenridge Nest Markets Group serves neighbourhoods around San Jose with fresh food and everyday goods, and we need a Senior IT Support Specialist to lead our user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with pricing. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in San Jose. • We will tell you what to expect at each step of the hiring process.