Senior IT Support Specialist - user accounts and access (San Diego, CA)

Clearpath Rowan Civic Services Group is looking for a Senior IT Support Specialist. The job centres on user accounts and access for permits, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with permits. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in San Diego. • Applications are reviewed on a rolling basis.