Senior IT Support Specialist - user accounts and access (Rochester, NY)

Greenridge Amber Property Management Group manages apartment communities around Rochester, and we need a Senior IT Support Specialist to lead our user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with rent collection. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Rochester. • Applications are reviewed on a rolling basis.