Senior IT Support Specialist - user accounts and access (remote)

Clearpath North Water Authority operates treatment plants and pipelines around Oklahoma City, and we need a Senior IT Support Specialist to lead our user accounts and access. Safety and public health guide our decisions. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with meter reading. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Oklahoma City. • Applications are reviewed on a rolling basis.