Senior IT Support Specialist - user accounts and access (remote)

Bluepeak Vale Community Partners is a nonprofit in Richmond supporting families with food, housing and job help, and we need a Senior IT Support Specialist to lead our user accounts and access. You would join a small organisation of about 124 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with client intake. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Richmond. • We will tell you what to expect at each step of the hiring process.