Senior IT Support Specialist - user accounts and access (remote)

Bright Ivory Health Partners provides primary and specialty care in Louisville, and we need a Senior IT Support Specialist to lead our user accounts and access. Continuing education is supported. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with insurance authorisations. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in Louisville. • We will tell you what to expect at each step of the hiring process.