Senior IT Support Specialist - user accounts and access (remote)

Fernwood Glen Legal Group is a Boise practice with attorneys, paralegals and client-service staff. We are hiring a Senior IT Support Specialist to take on user accounts and access. People here care about clients, not just cases. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with client files. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Remote-friendly, with an occasional day on site in Boise. • We reply to every applicant.