Senior IT Support Specialist - user accounts and access (remote)

Clearpath Basin Civic Services Partners is looking for a Senior IT Support Specialist. The job centres on user accounts and access for permits, and it would suit someone who likes steady, practical work. We follow procedures carefully and explain them clearly. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with permits. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Fully remote, with an occasional day on site in Cleveland. • We will tell you what to expect at each step of the hiring process.