Senior IT Support Specialist - user accounts and access (remote)

We are growing our team at Greenridge Beacon Community Partners and adding a Senior IT Support Specialist whose main responsibility will be user accounts and access. You would join a large organisation of about 594 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with client intake. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • Fully remote, with a monthly team day in Las Vegas. • We reply to every applicant.