Senior IT Support Specialist - user accounts and access (remote)

Nova Haven Learning Group operates schools and learning programmes around Grand Rapids. We are hiring a Senior IT Support Specialist to take on user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with learning materials. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with a monthly team day in Grand Rapids. • We will tell you what to expect at each step of the hiring process.