Senior IT Support Specialist - user accounts and access (remote)

Silverline Vista Manufacturing makes precision components in Hartford, and we need a Senior IT Support Specialist to lead our user accounts and access. Many of our supervisors started on the floor. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with tooling. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Fully remote, with a monthly team day in Hartford. • Applications are reviewed on a rolling basis.