Senior IT Support Specialist - user accounts and access (remote)

Amberfield Hollow Arts Center is looking for a Senior IT Support Specialist. The job centres on user accounts and access for volunteer programmes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with volunteer programmes. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Remote-friendly, with an occasional day on site in Jackson. • Applications are reviewed on a rolling basis.