Senior IT Support Specialist - user accounts and access (remote)

Foxglove Cobalt Learning Group is looking for a Senior IT Support Specialist. The job centres on user accounts and access for school calendars, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with school calendars. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in Oklahoma City. • Applications are reviewed on a rolling basis.