Senior IT Support Specialist - user accounts and access (remote)

We are growing our team at Ironwood Rowan Civic Services and adding a Senior IT Support Specialist whose main responsibility will be user accounts and access. Benefits and stability attract long tenure. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with public records. Working arrangement • Part-time, about 16 hours a week, with flexible days. • Fully remote, with a monthly team day in Sacramento. • We will tell you what to expect at each step of the hiring process.