Senior IT Support Specialist - user accounts and access (remote)

Silverline Basin Legal Group is looking for a Senior IT Support Specialist. The job centres on user accounts and access for court deadlines, and it would suit someone who likes steady, practical work. People here care about clients, not just cases. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with court deadlines. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, afternoons. • Remote-friendly, with an occasional day on site in Denver. • We reply to every applicant.