Senior IT Support Specialist - user accounts and access (remote)

Northwind Umber Hospitality is a hospitality company in Oklahoma City with restaurants, rooms and catering, and we need a Senior IT Support Specialist to lead our user accounts and access. We work weekends and holidays and we make it fun. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with group events. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Oklahoma City. • Applications are reviewed on a rolling basis.