Senior IT Support Specialist - user accounts and access (remote)

Stonegate Rowan Civic Services provides shared administrative services to local governments around Rochester. We are hiring a Senior IT Support Specialist to take on user accounts and access. You would join a small organisation of about 85 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with case files. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Rochester. • We reply to every applicant.