Senior IT Support Specialist - user accounts and access (remote)

Lumen Oak Civic Services provides shared administrative services to local governments around Indianapolis. We are hiring a Senior IT Support Specialist to take on user accounts and access. Benefits and stability attract long tenure. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with permits. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Indianapolis. • We reply to every applicant.