Senior IT Support Specialist - user accounts and access (remote)

Westbrook Union Hospitality Partners runs guest-focused properties across the Tulsa area. We are hiring a Senior IT Support Specialist to take on user accounts and access. You would join a large organisation of about 620 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with supplier orders. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Tulsa. • We reply to every applicant.