Senior IT Support Specialist - user accounts and access (remote)

Highbridge Granite Community Partners runs community programmes across Oklahoma City. We are hiring a Senior IT Support Specialist to take on user accounts and access. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with client intake. Working arrangement • Contract for four months, with clear deliverables from the first week. • Remote-friendly, with quarterly visits in Oklahoma City. • We will tell you what to expect at each step of the hiring process.