Senior IT Support Specialist - user accounts and access (remote)

Northwind Clear Arts Center is an arts centre in Oklahoma City with a full calendar of events. We are hiring a Senior IT Support Specialist to take on user accounts and access. You would join a small organisation of about 136 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with ticketing. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Oklahoma City. • We will tell you what to expect at each step of the hiring process.