Senior IT Support Specialist - user accounts and access (remote)

Stonegate Lantern Construction is a Boston contractor with project managers, trades and support staff. We are hiring a Senior IT Support Specialist to take on user accounts and access. Site safety is non-negotiable. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with project schedules. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, afternoons. • Remote-friendly, with an occasional day on site in Boston. • Applications are reviewed on a rolling basis.