Senior IT Support Specialist - user accounts and access (remote)

Harborlight Ashton Facilities looks after properties across the Austin region. We are hiring a Senior IT Support Specialist to take on user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with supply orders. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Austin. • We reply to every applicant.