Senior IT Support Specialist - user accounts and access (remote)

We are growing our team at Bright Sparrow Arts Center and adding a Senior IT Support Specialist whose main responsibility will be user accounts and access. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with volunteer programmes. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Fully remote, with an occasional day on site in Cleveland. • Applications are reviewed on a rolling basis.