Senior IT Support Specialist - user accounts and access (remote)

Bright Cedar Inspection Services Group is an inspection company in Orlando with field technicians and lab staff, and we need a Senior IT Support Specialist to lead our user accounts and access. You would join a large organisation of about 876 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with scheduling. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Orlando. • We will tell you what to expect at each step of the hiring process.