Senior IT Support Specialist - user accounts and access (remote)

Ironwood Sable Water Authority Group is looking for a Senior IT Support Specialist. The job centres on user accounts and access for billing accounts, and it would suit someone who likes steady, practical work. Our work is invisible when it goes well, and we are proud of that. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with billing accounts. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Miami. • We reply to every applicant.