Senior IT Support Specialist - user accounts and access (remote)

We are growing our team at Bluepeak Cross Facilities and adding a Senior IT Support Specialist whose main responsibility will be user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with contractor visits. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Tucson. • We will tell you what to expect at each step of the hiring process.